- We firmly carry out the rules and regulations of “Law of the PRC on Product Quality”,“Law of the PRC on Safeguarding the Consumer Rights and Interests”,“Provisions on the Liability for the Repair, Replacement and Return of Some Commodities”(Known as New“Three Guarantees”Provisions),we committed to deliver full range service to all customers.
- Customer Service Line: 4007006639 ( for complaint and consultant within China )Seven Days a week (Monday to Sunday )12 Hours a day(between 8am and 8pm )
- We provide Free Warranty for products and spare parts within warranty period
- What is not covered:Warranties do not cover any loss or damage resulting from
1)Improper use,a malfunction or damage resulting from improper or unreasonable use or maintenance;
2)Unauthorized repairs; alterations or modifications of original condition;
3)Those without warranty card,purchase invoice or with modified warranty card/purchase invoice;
4)Those model No./serial No. Different from on warranty card,purchase invoice;
5)Products sold without warranty;
6)Failure to follow environmental conditions;
7)Products with expired warranty period.